Our delivery promises to you:
The delivery time is dependent on your choice of postal services. We generally we aim to dispatch on the next working day after receiving your order via the website. Working days are Tuesday to Saturday.
If there is a delay we will contact you by email to explain why, with a revised delivery time and offer an opportunity for you to withdraw your order and obtain a full refund if this is not acceptable for you.
For post and parcel deliveries we normally use the Royal Mail, and we sometimes use specialist transport companies, for example for large pieces of art.
We can also arrange deliveries locally (in Thanet) by our own team.
Costs for deliveries will be found on individual items, and a summary of delivery timescales is here:
| Type of Delivery | Delivery Time |
| Collection from our galleries | At a time to be arranged |
| Standard second class delivery in the UK | 7-10 days |
| Signed for delivery in the UK | 1-3 days |
| International Delivery | This varies depending on where the delivery address is. |
| Specialist Delivery | This varies depending on where the delivery address is and the type and size of product being dispatched. |
Commissions, and any custom-made or personalised items will take longer to dispatch.
Should there need to be a deviation from our published information on deliveries you will be notified by email. This can sometimes be caused by circumstances beyond our control such as strikes, bad weather, etc. We will always maintain contact with you by email to update you on the situation.
If a product is of high value then there may be an additional cost to cover insurance during transit. This will be indicated on the product’s listing.
International delivery times differ depending on the location, for example they are currently:
Western Europe - 10-14 days
Rest of Europe - 14-21 days
USA and Canada- 14-21 days
Asia and Australasia - 14-21 days
Everywhere else - 14-21 days