Refund policy

This is Shoreline Gallerias' returns policy statement for customers buying products online:

For most items you have 14 days to notify us that you want to return or exchange the item and then a further 14 days to return the item to us (the return period expires 28 days from the day that you receive your items). 

How to cancel, return or exchange an item

Please contact us (shorelinegallerias@gmail.com). If the product is faulty or packaging is damaged we ask that you supply photos. Once we have responded and agreed a resolution with you, package the item up and send it to us within 14 days of contacting us. We recommend that you use a registered (signed for) service so that you have proof of postage. Please note that you will pay for the cost of returning the product unless the product was faulty or damaged, in which case we will refund this cost too. We will process any refund due directly to your Paypal account no more than 14 days after we receive the returned product, or if there were no goods received then 14 days after you have notified us. Please do not destroy or throw away any product, or packaging that is faulty unless this is agreed by us on behalf of the artist/maker (we will need to liaise with them and the carrier, as appropriate).

Gift Vouchers

These cannot be returned or refunded except in accordance with any legal rights that may apply. Gift cards cannot be exchanged for cash at any time.

The items you can’t send back

There are some items that you cannot return, they are:

• Items made to your specific requirements, or personalised.

• Items that are perishable

• Any creative item that is specially commissioned (eg. art, ceramics etc.)

•Any item with a hygiene seal, where the seal is broken. 

• Gift Vouchers.

Clients renting exhibition and retail space are advised to also familiarise themselves with the specific terms and conditions covering returns and commissions in their contract with us.

Faulty or Damaged Items:

We take care to pack and dispatch your order so that it should be received in good condition. If an item received is faulty, please contact us quickly so that we can resolve the issue for you, liaising with the carrier and creative, as appropriate. Email shorelinegallerias@gmil.com. Please provide as much detail as possible, with photographs of the fault (and the packaging if that is damaged too). We will contact you (usually within 72 working hours) to discuss what to do next. Please do not destroy the item or the packaging, or return it, until you have heard back from us.

As most of what we sell are unique pieces, resolutions available might include repairs, exchanges, discounts or refunds; like-for-like replacements are often not an option.

Cancellations

For most items bought online you have 14 days to notify us that you want to cancel an order, then a further 14 days to return the item to us if we dispatched it to you before you cancelled your order. Exceptions to this are orders for commissions and personalised items, which cannot be cancelled.

Gifts

We stock a wide range of original and often unique products from a large number of artists, makers and creatives, all of whom run individual small businesses. If a gift you have chosen proves unsuitable, the recipient is able to exchange it for another item from the same artist. This can be done at our galleries, or online (which will incur delivery costs). They will need to provide proof of purchase.

Our Gift Vouchers are an ideal way of treating someone if you are not sure what they will like – they are available in multiples of £10 denominations. Buy them here (add link)